SCAM Alert !!!! SIMPLEX.com is a fraud company. do not use them also under BUYEGLCOM

📷r/Bitcoin•Posted byu/muneer29082 years ago

Hello,
Thank you for contacting Simplex Support. - this was before i even had a wallet created

Going over your transactions, it would seem that the BCH, you've purchased has already been transferred to your account.​You can see it listed to the address provided on the blockchain:https://www.blockchain.com/bch/address/bitcoincash:qpn....
If you do not see your funds in the wallet, please contact your wallet provider for further investigation.​
Please kindly be aware that since your payment was already approved and the cryptocurrency has already been sent, there is nothing we can do - once the cryptocurrency is sent, we have no more control over it and our part in the transaction is over.
If you have any further questions, please reply to this email.
All the best,DaveSimplex Support Team📷
For live updates 📷

SCAM Alert !!!! SIMPLEX.com is a fraud company.

📷

SCAM Alert !!!! SIMPLEX.com is a fraud company. Save yourself. Never use your credit card on any platform (e.g. bitcoin.com, changelly.com etc) that has partnered with simplex.com for credit card purchases. This is a 101% scam.

Never use your credit card to buy bitcoins from any platform who are partnered with simplex.com for processing of credit card payments. simplex.com is a scam to steal your hard earned money. they are crooks of ultimate order. save yourself from being scammed. you have been warned.

31 CommentsGive AwardShareSaveHideReport60% UpvotedThis thread is archivedNew comments cannot be posted and votes cannot be castSORT BYBestView discussions in 1 other communitylevel 1sagy19896 points· 2 years ago

i dont know guys what are you talking about !! i bought from them like 5 or 6 time with no problem , it was fast and i received all my btc within an hour , i only dont like the 7.5% fees they charge , but they still the cheapest btc seller i experienced

Give AwardShareReportSavelevel 2ChickfilaPlug1 point· 1 year ago

How long did it take to recieve your tokens

Give AwardShareReportSavelevel 3bablon791 point· 1 year ago

I was have good experience with SIMPLEX but one time I buy Bitcoin after 5 days I received email say you cancel my transaction And you will Refund my money back Within 42 hours I wait more than 5 days you never return my money back I called my bank to cancel transaction very bad service sorry Sarah ( go find you another job)

Give AwardShareReportSavelevel 1cyb3r_joe3 points· 2 years ago

Well I purchased btc from CoinGate/Simplex using a credit card and I am starting to regret. I thought it would be the "easiest way to buy btc with credit card" according to their website... So here's the process, they ask for your wallet address, then, all you credit card info, then a selfie of you holding the credit card, then they withdraw funds, and ask for more info like upload of image of you DL, as I was doing this the site crashed, but they withdrew the $$ from my bank account. I got one email from simplex stating--- basically they take your money without verifying!!! Like if you can't handle amount if transactions, DO NOT take peoples money. NOT COOL!!!

"Thank you for submitting your payment. It is currently being verified. Simplex payment ID: XXXX XXX XX X XXXX Please note the this verification process may take some time. We appreciate your patience, as we are fully committed to ensure you receive a quick response. So, what’s going on with your money now? Simplex is currently verifying your transaction. It is possible that you will notice a charge in your credit card account. This is only an authorization check, automatically made in order to reserve the amount in case the payment is approved. If the payment doesn't go through (cancelled, expired or failed), this authorization check will be voided in no more than 48 hours, and you will not see the charge in your account.

Give AwardShareReportSavelevel 2Comment deleted by user2 years agolevel 3cyb3r_joe1 point· 2 years ago

No, sorry to report that simplex has not yet delivered my coins, approved the transaction, or canceled the pending charge on my account

Give AwardShareReportSavelevel 4ChickfilaPlug1 point· 1 year ago

Did you ever recieve your coins or money back? Stumbling across this old post as I purchased 3 hours ago and haven't recieved my coins

Give AwardShareReportSavelevel 1SarahKinney3 points· 2 years ago

Hello,

My name is Sarah and I am the Head of Customer Relations at Simplex.

I understand your frustration and will do my best to help you out.

First I would like to assure you that Simplex is not a scam. We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.

Kindly send me your transaction ID so I could take a closer look and handle the issue personally: [sarah@simplex.com](mailto:sarah@simplex.com)

The transaction ID is the long string of numbers and letters that appear in any of the emails we sent you regarding your payment.

Sincerely,

Sarah Kinney Head of Customer Relations Simplex

Give AwardShareReportSavelevel 2iamchriswick2 points· 2 years ago

So, miss Kinney...

As you have failed to comply with the regulations of Norwegian law, and the vast amount of customer complaints towards you from our clients in Norway, we have decided to send out an red flag alert warning all our clients to stay away from using your services.

C.W. VISA Europe

Give AwardShareReportSavelevel 2sector801 point· 2 years ago

Please take a look at this transaction and tell me what is going on I never completed of verification and cancelled but funds were still taken please inform me what is going on if you are not a scammer?? Simplex payment ID: ebca70a7-801f-4706-b669-c305568be80d

Give AwardShareReportSavelevel 1paulsepolia3 points· 2 years ago

SCAM. They charged my credit card £1200 and never received the receipt and the bitcoins ...

Give AwardShareReportSavelevel 2Mk1spyder3 points· 2 years ago

TOTAL SCAM SIMPLEX IS RAPING EVERYONE I lost $1100 to them

Give AwardShareReportSavelevel 2TheBatGlitters3 points· 2 years ago

This happened to me... right now. My money is gone and there are no coins. I think I will be needing to contact my bank about this.

Give AwardShareReportSavelevel 1yusa243 points· 2 years ago

same thing happened to me can i cancel my bank transaction?

Give AwardShareReportSavelevel 1skyracer7772 points· 2 years ago

Simplex is 100% Scam I have exactly the same issue, exactly same replies from them, generic emails. 1 month after no resolution and my ticket deleted. Credit card charged no Crypto no $ returned. I have requested my bank to reverse transaction. What i think is going to happen is that Australian banks will start declining transactions to crypto wallets.

Other thing is i think we should punish this sort of fckrs We could start a class action lawsuit: https://www.consumer-action.org/lawsuits/

Give AwardShareReportSavelevel 1PrinceShootingStars2 points· 1 year ago

I saw this post as soon as I made €200 payment via Changelly and I was scared to death that I've lost money again. However, while I was here worrying and going through the post, little didi I know that an email had been sent to me that the verification was successful and that my BTC would be deposited into my wallet soon and voila, I checked my wallet and I found the BTC there. I'm talking about less than 20 minutes here guys, so you can't imagine my joy, it was as if somebody gave me money.

My take: Those that encountered problem could be due to the fact that they are mostly Non-European holders and that Simplex has problem linking well with USD cards, I live in Europe and they are European based company, so they might find it easier to integrate well with European SEPA cards (in my own case). It could also be that they had major transaction problems before which has now been resolved. All these are just my assumptions, so disregard anything that sounds like jargons t you.

Cheers.

Give AwardShareReportSavelevel 1crypto_master5001 point· 2 years ago

I had an experience where I tried to purchase 1 BTC from them in June and they charged my card but never delivered the BTC on Bitstamp. My credit card refunded the transaction.

Give AwardShareReportSavelevel 1raghav9861 point· 2 years ago

Yes it's a scam

My payment id's

Simplex payment ID: 8b2342a2-4884-4c38-834c-8712be2e93d6 Simplex payment ID: db4f5df7-de09-4d78-87e6-d7633aa99ed2

For one transaction of 750$ i didn't even received ID from them but money got deducted. They don't reply at all

My 2700$ stucked.

They guys removed my reviews from trust pilot and facebook.

check here i shared some screenshot as well

https://forum.bitcoin.com/scam-accusations/simplex-com-is-scam-stay-away-t61521.html

Give AwardShareReportSavelevel 1cyb3r_joe1 point· 2 years ago

This is Simplex CEO/ Founder

Nimrod Lehavi

https://www.facebook.com/nimrodlehavi

Give AwardShareReportSavelevel 1cryptosubba1 point· 2 years ago

I also purchased bitcoins from changelly.com on 13th. 12, 2017 using simplex.com and it is now 17th. and they have not refunded the amount that they had charged in full.

I have posted about it at: https://bitcointalk.org/index.php?topic=2595909.0

and

https://forums.boxmining.com/threads/is-changelly-com-and-simplex-com-fraud.427/#post-3229

Give AwardShareReportSavelevel 1Jmahumada1 point· 2 years ago

Credit card charged after payment request cancellation from Changelly

I wanted to exchange money from Changelly using my credit card, so I went through the process. I was taken to SIMPLEX API and entered my details; however I did not get to upload my picture holding the card for verification and decided to CANCEL the payment.

To my surprise, my money was WITHDRAWN from my account regardless. I've checked with my bank and they have confirmed this.

I emailed support 12 hours ago and still waiting for someone to have the kindness to reply.

I received a follow up URL when I emailed support, however it does not go anywhere. I am also not allowed to login or register using my Changelly email address AND on top of that social media login does not work either.

I am getting very anxious due to the large number of complaints, so I am wondering how long to wait for a payment reversal transaction before initiating a dispute through my bank; I did not buy any coins and ended up with a charge of $2,072.69 NZD on my credit card.

Payment cancellation email I received was as follows:

Dear xxxx, Your payment request from Changelly has been cancelled. You chose to cancel the payment. Simplex payment ID: aa16338a-a0e9-448d-b6f4-7e85bbfe0279 For more information, contact us at... or visit our FAQ section at simplex.com/ faq. Please do not try to reach Simplex's support using any other method (such as social media), as you might be mislead by imposters ...

Should I hear from Simplex I'll let you all know by posting here and I am more than happy to amend my rating; at this stage this is purely based on the support I've received from them, and of course the unhappiness of my credit card being charged without having purchased anything

I'll appreciate any feedback from guys. Cheers, Jose.

Give AwardShareReportSavelevel 1[deleted]1 point· 2 years ago

This happened to me as well.

Ordered bitcoins on 21 Dec 2017 Paid for bitcoins on 21 Dec 2017 ID provided on 21 Dec 2017 Bitcoin price crashed and recovered Order cancelled on 26 Dec 2017 Emailed Simplex support and payment support on 27 Dec 2017 - no response Emailed Simplex support and payment support on 28 Dec 2017 - no response Emailed Simplex support and payment support on 8 Jan 2017 - no response Emailed sarah@simplex on 9 Jan 2017 - waiting

ShareReportSavelevel 1Beetlemire1 point· 1 year ago

I've been going through this same scenario as everyone else here. Went through Mycelium to by bitcoin on the 10th of this month. Was sent to simplex for verification. Stayed in touch with their customer service and was told it could take 2 to 3 days. Had to send photo of license and everything else. Was planning on contacting them again tomorrow and then having cc charge back if nothing happened.

Well I just received an email that my payment was cancelled due to changes in BTC rate. I'm happy to report that my money has been returned to my card (i use a secured cc cause I was a fool in my younger days, not that much has changed). I just wanted to report this to give some of you hope. The last 2 days I've been stressful as hell. It was less then $100 but for me that's a lot of money to lose. Good luck to you all.

Give AwardShareReportSavelevel 2ChickfilaPlug1 point· 1 year ago

I recently just bought earlier today and am worried if I'll get my bitcoins or if I'm going to get scammed

Give AwardShareReportSavelevel 1deech0131 point· 1 year ago

I didn't do my due diligence, and never heard of SIMPLEX defrauding Bitcoin consumers. And so, I exchanged around a c-note into BTC through SIMPLEX.com on 02/21/2018, and the funds appeared in my Wallet within a few hours.... So maybe they don't scam everyone???

Give AwardShareReportSavelevel 1uclabruinfan751 point· 1 year ago

A more appropriate description for simplex would be money launderers. I have made over 10 debit card transactions with Simplex - the charges are authorized by my bank and then Simplex, for some inexplicable reason, will credit back my account for that exact amount with no explanation given. I have completed all the required verifications so simplex knows that the charge is being made from my debit card. basically money goes from my bank to simplex and simplex returns that exact amount to my bank.

Give AwardShareReportSavelevel 1[deleted]1 point· 1 year ago

Was going to make a small purchase earlier (~$100) but I wasn't aware they would require a photo of my ID. This isn't happening, no chance in hell. The "live chat" available on their site is fully automated, makes no difference what your question is you'll get standard pre determined responses. I've received an e-mail stating my transaction has been cancelled due to my not providing the proper ID - in the same e-mail it says my card should not have been changed yet, even though it already has. Be careful with this one, SCAM.

ShareReportSavelevel 1acmehash1 point· 1 year ago

I sent in almost 100 dollars. They of course wanted photos of my ID so of course I sent them. They immediately sent an email saying that they were not good enough quality try again. So I took pics of it again. Then 6 hours later then declined my payment and accused me of fraud, "called me a fraudster", but still charged my card.

Your payment request has been declined.

Please note that we do not disclose the reason for declined payments. This is because unfortunately we have seen these reasons being used by fraudsters to create fraudulent transactions.

For your reference:

Simplex payment ID: 1f577e5b-f128-4571-9573-2b18d1d32414

For any questions, please contact us by chat at simplex.com or email at support@simplex.com. Please do not try to reach Simplex's support using any other method (such as social media), as you might be misled by imposters. Please always refer to your Simplex ID when contacting support.

Please note that your credit card has NOT been charged. The funds have been placed on authorization hold in order to reserve the amount in case the payment was approved. Since your transaction has been declined, this authorization check will be voided. This typically takes the bank 48-72 business hours (not including Saturday or Sunday). Please let us know if you do not see the funds released after that time.

Sincerely,

The Simplex Team

This email was automatically generated so please do not reply to it.

Give AwardShareReportSavelevel 1Sooty171 point· 1 year ago

I am so disappointed with Simplex. I have bough ETH previously and all was fine. Now 18 days later and no sign of my 5+ ETH. I had to work out the problem - even though they confirm I bought ETH it was put on the Blockchain without the ETH code 0x!!!

Their response oh it will take some time to resolve on hitBTC - they sent the wrong message....which I had to identify!!!

Rating of 1

Give AwardShareReportSavelevel 1satoshiAfrica1 point· 1 year ago

This is discouraging. After creating an account on BTCC and undergoing a complex verification. i just landed on this post. Really difficult

Give AwardShareReportSavelevel 1Sooty171 point· 1 year ago

After 5 weeks chasing and chasing and chasing.

I have been scammed £3000 when I only wanted 1 x $1800 - do the maths.

When it didn't arrive I eventually was advised it was sent by "contract" by SIMPLEX which HITBTC "were not set up for" but it would arrive in my account. SIMPLEX are HITBTC's preferred agent but take no responsibility for delivery.

It would be applied to my wallet "manually". 4 weeks later I am finally advised....

Tonight I am advised that it has been applied to a wallet not related to my account.

Day after day I have chased politely .... after 5 weeks I lost out on EOS and have lost my £3000.

Give AwardShareReportSavelevel 1Sooty171 point· 1 year ago

Hi Guys,

Update for Sooty17. After 38 days and over 40 emails to Simplex and HITBTC I finally have my coins!

I seem to have finally gained traction through [sarah@simplex.com](mailto:sarah@simplex.com) though I have had so many explanations as to where the coins where I wont know anything conclusive.

Anyway happy to get my coins at last. And keep trying!

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